Course curriculum

    1. Welcome to Triage and Commuication Skills

    2. Learning Outcome Goals

    3. Disclaimer

    4. Key Take Home Messages

    1. Understanding the Non-Clinical Role in Triage

    2. Answer Key

    3. Summary of Key Points

    1. Triage of Patient Requests and Appointment Urgency

    2. Triage concepts

    3. Quiz

    4. Safe Language Activity

    5. Safe Language Activity - answers

    1. Side effects and Adverse Reactions

    2. Quiz

    3. Put it in practice

    4. Summary

    1. Handling Patient Complaints and Difficult Interactions

    2. Complaints

    3. Put it in Practice

    4. Suggested responses

    5. Record a complaint

    6. Summary

    1. Learning Goals

    2. Communication, Documentation and Escalation

    3. Quiz

    4. SBAR Activity

    5. Suggested Response

    6. Summary

About this course

Discover your potential, starting today

Enroll today